Patient Privacy

The privacy of your personal information is important to us

What are the Issues?

The Federal privacy legislation has recently been amended to apply to the private sector. All providers of private health services must comply with this legislation. The following information outlines the policy of this practice with regard to this legislation.

Our Policy in Compliance with Federal Privacy Legislation

The provision of quality health care is our principal concern. It requires a doctor-patient relationship of trust and confidentiality. We regard your health information as confidential. We will obtain your consent when collecting this information and handle it in accordance with the privacy legislation. You are entitled to know what personal information is held about you, what it is used for, to whom it is disclosed and how it is stored.

Collection, Use and Storage

As part of the consultation with your doctor,

We will use this information for the following reasons:

At the time of collection of this information, we will ask you to sign a consent form, acknowledging that you agree with our policy.


You have a right to access your information. You may ask for a copy of part or all of the record. You will be required to complete a form requesting this information. A charge will be payable for this access. In some circumstances, access may be denied but in such an event we will advise you of the reason. If you find the information is not accurate or complete, you may have the information amended accordingly. If you request, your health information will be made available to another health service provider.

The right of children to privacy may at times restrict access to their information by parents or guardians.


Your health information may need to be disclosed without your consent in situations such as:

Your Rights

You are not required to provide this information or give permission for it to be used as described above. However your failure to do so may compromise the treatment we are able to give you. You may discuss your concerns, questions or complains about any issues related to the privacy of your personal information with your doctor.

If you are still dissatisfied, you can contact the Federal Privacy Commissioner whose contact details are:

Level 8 Piccadilly Tower
133 Castlereagh St
Sydney NSW 2000
GPO Box 5218 Sydney
NSW 1042

Privacy Hotline: 1300 363 992